Shipping

Shipping Policy

EyeQ Lash & Brow have partnered with Australia Post & DHL Express for fast and reliable shipping of your products within Australia and overseas.

All products are packed and shipped from our store in Evandale South Australia.

We offer same day processing and shipping on all orders placed before 1pm.

Shipping within Australia estimate delivery time:

  • Express: 1-3 business days
    Standard: 3-6 business days
  • Orders over $150 AUD receive free express shipping.

International shipping estimate delivery time:

  • International orders are shipped via DHL Express.
  • Shipping rates vary depending on the destination country. The cost will be displayed during checkout once your products and address have been entered.
  • Estimated delivery times: 4 to 6 business days after dispatch.

Taxes & Duties for International Orders:

  • Please be aware that EyeQ Lash & Brow is not responsible for any additional customs charges or fees once your package leaves our facility, for more information on customs policies, taxes please contact your local postal or customs office.

Lost, Misplaced, or Stolen Parcels

  • Once your purchase has been lodged with the eligible shipping carrier we are not liable for lost, misplaced, or stolen parcels, we recommend contacting Australia Post or DHL Express customer service with you tracking number to discuss the issue

Store Pickup

  • Pick up is available from store front in Evandale South Australia

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